What Information We Collect and Why
When you open an account, we collect your name, email address, phone number, and the payment method you register — whether that is DANA, OVO, or GoPay. This lets us verify your identity, process your deposits and withdrawals, and match transactions to the correct account wallet.
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We also collect device and session data: the type of phone or browser you use, your IP address at login, and timestamps for each session. That data helps us detect unusual access patterns and flag account security issues early. If you contact our support team, we
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keep a record of that conversation so follow-up is faster and consistent. We do not collect more than what your account flow requires. We do not sell, rent, or trade your personal data to third parties for marketing purposes. Data is retained for as long as
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your account remains active and for any additional period required under applicable local law in Indonesia. Once a retention period ends, we delete or anonymise the record. Our data handling practices apply to eligible accounts in regions where access is permitted under local law.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.